CCAGENT DOWNLOAD FREE

When the call is presented to an agent, CCAgent attaches specific customer data obtained from from internal or external databases, or from third-party CRM providers. The sum of all waiting calls in the agent activities is displayed in top menu and refreshed in real time. Actually when agent is logged out, if a call is received on his last used phone, nothing will be shown in his history. This file contains machine code. On click on each one of those buttons, the bar chart will be displayed. Non-system processes like ccagent.

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CCAgent, what is it? how do I kill it? - Entries - Forum - Industry Support - Siemens

Conference and second call except the attended transfer are not supported for agents with webRTC lines. On click on each one of those buttons, the donut chart will be displayed. You can hover each bar to have the detailed time spent ccagenr a specific indicator HH: Contact the WinCC hotline.

They are updated once current action is over. CA Outbound Dialler Module. At least one agent logged, ccagwnt no agents available in this activity Red: These three buttons are located on the far left of your keyboard.

ccagent.exe

It is also ccaggent as a desktop application with these additionnal features: Meanwhile phone is ringing or discussion is ongoing, it is possible to have a quick overview of the customer call history of the caller just by clicking information menu.

This file contains machine code. Each time you enter an activity, it is automatically ccagenr to your favorites. This is an application created by 'Everdream Corporation'. Once logged in you are automatically redirected to activities view, this view contains the list of activities you are registered in. Poltys Call Centre View.

Poltys Call Centre Agent. It kees my drive constantly working, preventing any power savings and generating heat.

Application using this process: The available buttons depend on the call state. For example, on a configuration with a headset, you may choose to have this device as your default device but you can override this selection to play the ringing sound on your computer instead. Simply hover the icon to know its definition.

It's running as a service and I got it stopped by Disabling the service manual did not prevent it. Non-system processes like ccagent.

Ccageny A call answered by another agent from the queue, will appear as answered in the history of the first agent.

No agents logged in this activity, but one or more waiting calls in this activity. On click on each one of those buttons, the bar chart will be displayed. You also have two indicator on the right side letting you know if the ccagentt is ccagenf recorded and if the call is currently listened by a supervisor. This seems very similar to a virus. Hovering an activity triggers a popover which displays some real-time statistics about call distribution in this queue.

So you have some possibilities to find the mystic maybe you have a virus: Also see the phone integration Known limitations.

By default, agents are shown only if they are logged in checkbox Logged checked. The Agent interface use Desktop notification for incoming calls and notify long calls on hold, but this feature needs to be enabled from the browser window when logging in:. Product Support Services Forum mySupport.

- file information

This provides Remote Call Control RCC services to allow users to control and interact with their telephone handsets from within the Lync client.

If you are using Kerberos authentication and enabled SSO see Kerberos Authenticationthen you only have to set your phone set number, the authentication and login will be done automatically:. The web application can either be displayed in a minimal bar or be extended as seen in screen shot below when launched as standalone application.